Last updated: 31 October 2026
Every Conservatory mockup is an Affinity file (.af). To place your pattern, you need Affinity by Canva, which is free on Mac and Windows with a free Canva account. The files are not Photoshop (PSD), Canva editor, Procreate or Illustrator files. You do not need to design in Affinity: you only open the mockup in Affinity, drop in your pattern and export a JPG or PNG to use wherever you like.
Because our mockups are digital files that are delivered instantly and cannot be returned, we do not offer refunds or exchanges once a file has been delivered or downloaded. This includes purchases made without having Affinity, or by someone who prefers to work in other software.
If a file will not download, will not open in the current version of Affinity by Canva, is damaged, or is clearly different from what was described, please contact us within 14 days of purchase. We will send a working replacement first. If we cannot fix the problem, we will refund you in full. If you were charged twice for the same item, we will refund the duplicate.
You can cancel your Conservatory membership at any time from your account. Your access continues until the end of the month you have already paid for, and you will not be charged again. We do not refund payments already made or part months.
The founding price is held for as long as your membership stays active. If you cancel and later rejoin, you rejoin at the standard price at that time.
Please tell us. Email conservatory@creativefaithstudio.co.za with your order details and what went wrong, and we will reply within 3 working days. We read every message personally and will do our best to find a fair solution, which may include a replacement, guidance on using the file or, where we believe it is right, a refund.
This policy does not affect your rights under South African consumer law.